Global Learner Advocate

2 days ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Program Coordinator

About Us:

We are committed to making high-quality education accessible and affordable to individuals, companies, and governments worldwide. We achieve this by collaborating with top-tier universities across the globe.

Our short courses, degree programs, professional certificates, and senior executive programs help learners acquire new skills and transform their lives, organizations, and businesses.

Our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated more than 250,000 individuals across 80+ countries.

Role Overview:

Seeking a Program Coordinator to support learners and ensure smooth delivery of our region-specific programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts, and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.

Key Responsibilities:

  1. Learner Support: Handle inquiries related to extension requests, assignment submissions, grading, and certificate issuance processes.
  2. Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  3. Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.

Qualifications:

  1. Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  2. Work Flexibility: Willingness to work night shifts and manage all communication channels.
  3. Customer Support Experience: Prior experience in customer service or learner support roles is preferred.

Why Join Us:

You'll make a meaningful impact by supporting learners globally while working in a collaborative environment.

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