Test Security Specialist

Job Description:

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Test Security Specialist ensures the fairness and integrity of the testing process by independently investigating test-day irregularities and resolving cases in line with internal policies and program-specific guidelines. The Specialist is responsible for analyzing evidence, determining appropriate outcomes, and escalating cases when necessary. This role requires a strong investigative mindset, excellent communication skills, and a high level of discretion when handling sensitive information.

Key Responsibilities:

Investigation & Case Management:

• Investigate test-day irregularities such as impersonation, content breaches, or other policy violations using reports, documents, photos, videos, and other evidence sources.
• Perform photo, and/or handwriting comparisons to identify potential misconduct.
• Analyze patterns of behavior or data anomalies to flag individual or group-based security concerns.
• Determine outcomes in line with established policies, including whether to release or cancel scores.
• Escalate complex, sensitive, or borderline cases for review.

Documentation & Systems:

• Accurately document all investigative steps and decisions.
• Maintain organized records and ensure traceability of all case data and outcomes.
• Track trends, analyze case patterns
• Communicate professionally with legal representatives and internal stakeholders.

Compliance & Quality Assurance:

• Ensure that all decisions align with internal policies, ethical standards, and program-specific rules.
• Participate in regular audits of case documentation and procedures to ensure consistency and accuracy.
• Support continuous improvement efforts by identifying operational pain points or process gaps.

Required Skills and Experience:

Education & Experience:

• Bachelor's degree or equivalent combination of education and experience.
• 2 years of experience preferred, in investigations, compliance, customer service, or a related role—ideally in a testing, educational, or international environment.

Skills & Attributes:

• Strong investigative and analytical skills with the ability to review complex information and draw sound conclusions.
• Excellent verbal and written communication, including the ability to explain decisions clearly.
• High attention to detail and accuracy in documentation and decision-making.
• Ability to work independently and manage multiple tasks while knowing when to escalate.
• Strong organizational and time management skills.
• Proficient in MS Office (Word, Excel, Outlook, Teams, SharePoint); experience with Power BI or Tableau is a plus.
• Ability to handle sensitive information with discretion and sound judgment.

Languages:

• English (required, verbal & written)