Team Operations Manager

2 days ago

Surat, Gujarat, India beBeeOperationsManager Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Team Operations Manager

  • Lead a team of 15–20 members to drive productivity, quality, and shrinkage targets.
  • Manage performance across various metrics including attrition rates.
  • Provide coaching and support to team members.
  • Review and recommend process improvements to enhance performance and customer satisfaction.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct regular coaching sessions.
  • Handle floor support and escalations.
  • Maintain average handle time levels as per targets.

Key Responsibilities:

  • Team leadership and management
  • Performance management and improvement
  • Coaching and development
  • Process optimization
  • Training and development
  • Floor support and escalation management
  • Average handle time management

Requirements:

  • Prior experience in handling operations
  • Experience in team management and supervision
  • Excellent verbal and written communication skills
  • Strong organizational and analytical abilities
  • Flexibility to work in a dynamic environment

The selected candidate will lead a team of 15–20 members, driving their performance across key metrics. They will manage productivity, quality, and shrinkage targets while maintaining low attrition rates. The team leader will provide coaching and support to team members, identifying areas for improvement and addressing process gaps. Regular coaching sessions and floor support are also essential responsibilities. The ideal candidate has prior experience in handling operations and possesses strong organizational and analytical abilities.

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