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Operations Team Lead
2 weeks ago
Job Overview:
This position involves leading a team to oversee day-to-day operations in a designated region. The ideal candidate will possess strong leadership skills and the ability to drive efficiency within a dynamic environment.
Key Responsibilities:
- Owning key performance indicators and service standards across a defined area of operation.
- Guiding the Operations Manager to ensure seamless daily operations.
- Ensuring consistent high-quality service delivery by optimizing routes, task allocation, and resource availability.
- Monitoring the performance of service partners and professionals; implementing coaching, training, and corrective actions where necessary.
- Managing on-site escalations and ensuring timely resolution of customer issues.
- Driving operational efficiency through process improvements, cost control, and workforce planning.
- Continuously evaluating existing operational processes and workflows for inefficiencies or areas of improvement.
- Taking proactive steps to enhance service quality.
Requirements:
- More than one year of experience.
