Chief Security Architect for AI Access

9 hours ago

Ahmedabad, Gujarat, India beBeeSecurity Full time US$ 1,60,000 - US$ 2,00,000

As a key member of our team, you will play a pivotal role in ensuring the secure and effective adoption of artificial intelligence (AI) in enterprise environments. In this capacity, you will be responsible for providing advanced technical support to customers and partners, with a focus on AI access security and software as a service (SaaS) security.

Job Description

The primary objective of this role is to serve as a senior escalation point for our AI access security solution, guiding customers through the complexities of general-purpose AI (GenAI) app adoption. This includes empowering customers to safely leverage AI technologies while maintaining robust security postures.

Key Responsibilities
  • Provide expert-level technical support to customers and partners in the areas of AI access security and SaaS security
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
  • Offer best practices and configurations to optimize security solutions for our customers
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
  • Author and publish technical support bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success
  • Travel to customer sites as needed to expedite resolution of critical situations
  • Provide on-call support as required to address urgent customer needs

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