Global Business Continuity Specialist

2 weeks ago

Gurgaon, Haryana, India TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech.

Estimated Salary: $80,000 - $120,000 per year

The Business Continuity Officer plays a crucial role in ensuring the continuity of critical business operations. This position requires a significant understanding of business continuity planning methodologies and support of critical business operations.

Key Responsibilities:
  • Ccoordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions.
  • Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.
  • Liaise with incident owners (IT, Safety, or Facilities) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.
  • Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.
  • Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.
  • Leads and conducts annual maintenance of the BCP documents developed, facilitating BC awareness, Simulation, Tabletop, and Call Tree Exercises as part of the BCMS lifecycle.
  • Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.
  • Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization.
Qualifications:
  • Must be a Bachelor's degree holder.
  • Professional certification and training are an advantage (DRII, BCI, etc.).
  • Knowledge of the Business Continuity Life Cycle and Methodologies.
  • Knowledge of IT disaster recovery and Facilities redundancies, an advantage.
  • Experience in stakeholder management, an advantage.
  • Background in OSH.
  • Strong knowledge and experience in BPO are an advantage.
  • Ability to work under extreme pressure during incident response and recovery.
  • Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident.
  • Strong oral and written communication and interpersonal skills.
  • Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.
  • Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call).
  • Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.
  • Willingness to travel for ocular inspections and other matters relating to business continuity.

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