Global Learning Operations Specialist

1 day ago

Gurgaon, Haryana, India Boston Consulting Group Full time

About Boston Consulting Group

Boston Consulting Group (BCG) is a pioneer in strategy consulting, with over 50 years of experience driving innovation and redefining the industry. We offer diverse career paths for exceptional talent to make a meaningful impact on business and society.

As a member of our team, you'll benefit from the breadth and diversity of our work, as well as opportunities for professional and personal growth. Our team members embody authenticity, deliver exceptional results, and demonstrate strong integrity. In return, we're committed to supporting your career journey and helping you unlock your potential to drive positive change.

Our Global Services Team

The Global Services team provides critical support to various business areas, including Finance, Legal, HR, Marketing, and IT. This dynamic team comprises experts, operators, and specialists across all levels, operating globally in multiple countries. As the backbone of BCG, our team plays a vital role in ensuring seamless business operations.

Mission and Values

BCG's mission is to empower top talent with unparalleled opportunities for growth and development. Our people development processes are a key differentiator and core to our continued success. The learning and development experience is designed to prepare consultants for their current roles and future challenges in their career progression.

Global Learning & Development Team

The Global Learning & Development Team oversees participant pools worldwide, manages regional training programs, and supports the planning, preparation, and execution of various L&D programs and campaigns. As a dynamic group, we continuously adapt to evolving business needs, offering flexible roles that cater to global priorities.

Key Responsibilities

  • Stakeholder Partnership & Matrix Collaboration: Foster strong partnerships with stakeholders in a matrix environment, driving alignment towards shared goals.
  • Participant Management & Engagement: Oversee end-to-end participant management, from registration to attendance, including communication, cancellations, and logistical queries throughout the learning program.
  • Virtual Event Hosting: Host and produce virtual live sessions, ensuring smooth execution by welcoming participants, introducing presenters, and closing sessions professionally.
  • Performance Tracking & Improvement: Monitor attendance, gather feedback, identify areas for improvement, and escalate issues where necessary.
  • Data Management & Analysis: Maintain and optimize the training management database, tracking participation, cancellations, and attendance to enhance engagement rates. Provide data-driven insights to support program improvement.
  • Survey & Feedback Analysis: Manage pre-event and post-event survey processes, from creation to data collection, and prepare comprehensive feedback reports for continuous program enhancement.
  • Reporting & Analysis: Conduct analysis with programs leads on learning journey completions and program metrics, driving data-driven conversations and proposing operational improvements.
  • Process Optimization: Identify and recommend improvements to existing processes, procedures, and activities to enhance operational efficiency.
  • Database Maintenance & Communications: Manage the training database by updating participant and presenter statuses, ensuring accurate records. Coordinate communication with participants and presenters, including detailed briefings on content and logistics.

Requirements

  • A bachelor's degree in human resources, Business Administration, Organizational Development, or a related field.
  • 4-7 years of experience in Learning & Development operations or a similar administrative role, preferably within a global or matrix environment.
  • Strong project management and organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
  • Experience in developing and maintaining global learning programs across diverse teams.
  • Knowledge of industry best practices in learning technologies, virtual training tools, and digital content delivery.

Estimated Salary: $80,000 - $110,000 per year, based on location and experience.

About Working at Boston Consulting Group

You'll join a passionate and dedicated Learning & Development team spread across the globe. Establish strong relationships across our people functions and beyond to successfully learn, educate, and influence others.

EEO Employer

BCG is an Equal Opportunity Employer, committed to providing equal employment opportunities without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under law.

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