Strategic Workforce Planning Leader

2 days ago


Thiruvananthapuram, Kerala, India beBeeWorkforceManagement Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Workforce Management Director

Job Description:

The Workforce Management Director will lead a team of workforce analysts and Business Intelligence analysts to drive solutions and strategies that maximize efficiency and maintain employee and customer satisfaction.

About the Role:

We are seeking an experienced Workforce Management Director to join our team. The successful candidate will have a strong understanding of workforce management tools and software, as well as excellent analytical and problem-solving skills.

Key Responsibilities:

  • Develop Workforce Strategies
  • Analyze historical data and trends to forecast staffing needs and ensure alignment with client requirements and SLAs.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead and Develop Team Members
  • Foster a Culture of Continuous Improvement
  • Implement Workforce Management Tools and Software

Requirements:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • Minimum of 15 years of experience in workforce management, with at least 6 years in a leadership role within a BPO environment.
  • Strong understanding of workforce management tools and software.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.


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