Tech Support Specialist

2 days ago


Bikaner, Rajasthan, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Technical Support Professional

This is a full-time on-site position for a Technical Support Professional, based in Vapi. The role involves providing expert technical assistance and troubleshooting support to clients and users. Key tasks include identifying and resolving issues related to software and hardware, delivering timely and effective solutions, and ensuring exceptional customer satisfaction.

Daily responsibilities will also involve maintaining and updating technical documentation, collaborating with other teams to resolve complex issues, and providing feedback to enhance product performance.

  • Familiarity with Software and Hardware systems
  • Proficiency in diagnosing and resolving technical issues
  • Strong communication and interpersonal skills
  • Able to maintain and update technical documentation
  • Experience in collaboration and feedback provision
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience in the mobile technology industry is advantageous

We are looking for an individual who possesses strong technical skills and excellent communication abilities to join our team as a Technical Support Professional.

Main Responsibilities:
  • Provide expert technical assistance to clients and users
  • Maintain and update technical documentation
  • Collaborate with other teams to resolve complex issues
  • Deliver timely and effective solutions
  • Ensure exceptional customer satisfaction
Requirements:
  • Familiarity with Software and Hardware systems
  • Proficiency in diagnosing and resolving technical issues
  • Strong communication and interpersonal skills
  • Able to maintain and update technical documentation
  • Experience in collaboration and feedback provision
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience in the mobile technology industry is advantageous
About Us:

We are a leading technology provider that specializes in digital advertising campaigns and user acquisition for mobile payments, VAS, and DCB. With a focus on minimizing user acquisition risks, we offer a turn-key solution to advertise products and services globally.



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