Retail Training and Development Specialist

2 days ago

Jaipur, Rajasthan, India beBeeRetail Full time ₹ 18,00,000 - ₹ 22,00,000

The Regional Retail Trainer role is a dynamic position that requires a strong background in customer service, sales psychology, and product positioning.

Job Description

This trainer will be responsible for delivering engaging training workshops to store teams on various topics such as customer service, product knowledge, and sales techniques. They will implement role-playing exercises, simulations, and on-the-job coaching to help employees improve their performance.

In addition, the trainer will work closely with Store Managers and Store Champions to onboard new hires quickly and effectively. They will also assist in leadership development to create a pipeline of high-performing employees.

The trainer will track training effectiveness using key performance indicators (KPIs) such as net promoter score (NPS), conversion rates, and customer feedback. They will conduct one-on-one coaching and team feedback sessions to address skill gaps and help stores achieve their sales and customer service goals.

Required Skills and Qualifications
  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

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