
Retail Learning Experience Specialist
17 hours ago
Job Title: Retail Training Manager
We are seeking a dynamic retail trainer to drive learning and development across our growing eyewear brand.
This role involves building retail excellence by delivering impactful training programs to front-line teams.
The ideal candidate will be responsible for designing and delivering training programs focused on product knowledge, customer service & experience, sales techniques, and upselling.
Key responsibilities include conducting in-person and virtual training sessions for retail staff, team leaders, and support roles.
Additionally, the successful candidate will collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.
A key aspect of this role is supporting new store openings and new hire onboarding with structured training rollouts.
Regularly assessing training effectiveness through assessments, on-floor observation, and performance metrics is also crucial.
The trainer will be expected to develop digital training content (videos, decks, quizzes) for scalable learning.
Furthermore, tracking and maintaining training MIS: attendance, completion rates, feedback, and post-training performance is an essential part of this role.
The ideal candidate should stay updated on eyewear trends, customer behavior insights, and retail innovations.
Requirements:
- Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
- Strong communication and presentation skills—both in-person and virtual.
- Hands-on experience with retail operations, customer handling, and POS systems is a plus.
- Comfort with virtual training tools, LMS platforms, and digital content creation.
- Ability to connect with store teams and drive motivation and accountability.
- Strong organizational, analytical, and follow-up skills.
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