AI and Customer Experience Strategist
4 weeks ago
Customer Success Leader - Enriching Experiences with AI
Company Overview
Tars is an innovative leader in the AI chatbot space, dedicated to redefining customer engagement through cutting-edge technology. Our mission is to empower businesses by automating and streamlining their customer interactions.
About the Role
We are seeking a seasoned Customer Success Leader to drive the strategy for our AI Chatbot solutions, ensuring a seamless and exceptional experience for our customers. This role requires a thought leader, consensus builder, and skilled manager who can align people and processes toward success.
Key Responsibilities
- Hire, onboard, coach, and mentor the customer success team to ensure client satisfaction.
- Work closely with the implementation team to ensure smooth handovers from implementation to success.
- Develop and implement strategies to maximize customer retention and reduce churn.
- Closely work with CSMs to help them communicate product value to customers through enterprise business reviews.
- Lead strategic account management for high-value customers.
- Provide technical guidance and support to customers, answering questions and troubleshooting issues that arise.
- Collaborate with the product team to provide feedback and insights that can inform future product development.
Estimated Salary Range
$120,000 - $150,000 per annum (dependent on experience), plus comprehensive benefits package.
Growth Opportunities
Tars offers a collaborative culture, opportunities for skill-building programs, and career advancement initiatives. Enjoy competitive pay, health insurance, retirement plans, and more.
Location and Timings
Location: Bangalore (Remote)
Shift Timings: Mixed Shift (02:30 PM IST to 11:30 PM IST)
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