New Age CX Leadership Role

2 weeks ago


Thoothukudi, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Lead Consumer Experience Expert

We are seeking an experienced and passionate leader to drive exceptional Customer Experience (CX) delivery for new age clients.

The ideal candidate will have a deep understanding of CX, AI, Agentic AI, Chat bots, and other transformation solutions in the CX space. They will be responsible for creating compelling solutions, building account plans, and understanding client needs to deliver best-in-class solutions.

Key Responsibilities:

  • Create and present proposals, RFI/RFP/RFQ responses, and lead client presentations
  • Bulk and Secondary research on competition landscape, clients, and identify whitespaces
  • Manage internal and external stakeholders, and drive CX bids end-to-end with extended teams
  • Responsible for deal conversion, internal and external marketing, and brand creation for New Age CX
  • Collaborate with multiple new age customers in CX

Requirements:

  • 15+ years of working experience in CX and related domains
  • Mandatory 3+ years of experience working with multiple new age customers in CX

This is a challenging role that requires strong communication skills, self-motivation, and passion to bring in new business.



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