Customer Experience Representative

21 hours ago


Varanasi, Uttar Pradesh, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking an individual to fill a Voice Support Specialist role.

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with personalized calls to guide them through account setup and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries.
  • Administrative Support: Maintain detailed call logs in the CRM system.
  • Continuous Improvement: Provide feedback on workflows to enhance the learner experience.

Required Skills & Competencies:

  • Excellent Communication: Clear and confident voice communication.
  • Problem-Solving Ability: Ability to understand concerns and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner outcomes.
  • Time Management: Capable of managing call schedules and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems and internal platforms.


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