Senior Video KYC Team Manager

3 days ago

Mumbai Gurgaon Gurugram, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Video KYC Team Manager

This is a challenging and rewarding role that requires exceptional leadership skills, strong analytical abilities, and a passion for delivering high-quality customer experiences.

We are seeking an experienced Senior Video KYC Team Manager to lead our team of Video KYC Officers. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our Video KYC processes, while also driving business growth and improving customer satisfaction.

Key Responsibilities:
  • Team Management: Lead and supervise a team of Video KYC Officers to ensure achievement of performance targets, monitor daily operational metrics, and coach and mentor team members to drive performance improvement and ensure adherence to compliance standards.
  • Operational Efficiency: Ensure smooth and accurate execution of Video KYC processes with minimal errors, optimize resource allocation to effectively manage volume fluctuations and peak loads, and implement process improvements to enhance overall efficiency.
  • Compliance & Quality Control: Ensure KYC processes comply with RBI regulations and internal bank policies, conduct periodic quality checks and internal audits to identify and mitigate risks and potential frauds, and maintain a culture of compliance within the team.
  • Customer Experience: Drive superior onboarding experience for customers during Video KYC interactions, address and resolve escalations or service-related issues in a timely manner, and continuously gather feedback to improve customer satisfaction.
  • Reporting & MIS: Prepare and submit regular reports (daily/weekly) on productivity, quality, TAT, and compliance metrics, highlight trends, operational risks, and exceptions to senior management for prompt action, and provide insights to inform business decisions.
Requirements:
  • Leadership Skills: Proven ability to lead and motivate teams to achieve high-performance results, excellent communication and interpersonal skills, and ability to build strong relationships with colleagues and stakeholders.
  • Analytical Abilities: Strong analytical and problem-solving skills, ability to collect and analyze data to inform business decisions, and expertise in process improvement and optimization.
  • Technical Skills: Proficiency in video verification tools, knowledge of KYC regulations and compliance standards, and experience working with technology platforms and systems.
  • Soft Skills: Excellent time management and organizational skills, ability to prioritize tasks and meet deadlines, and commitment to maintaining a culture of continuous learning and development.
What We Offer:
  • Competitive Salary and Benefits: A comprehensive compensation package that includes a competitive salary, benefits, and opportunities for professional growth and development.
  • Opportunities for Growth: A dynamic and fast-paced work environment that offers opportunities for career advancement, skill development, and networking.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, innovation, and contributions to the team and organization.

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