Leadership Team Member

1 week ago


Navi Mumbai, Maharashtra, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

Job Overview:

This role involves leading a team of professionals responsible for conducting video-based Know Your Customer (KYC) verifications. The ideal candidate will possess excellent leadership skills, with the ability to motivate and coach team members to achieve performance targets.

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  • Strategic Leadership

The successful candidate will be responsible for overseeing daily activities, monitoring call volumes, and ensuring the quality of KYC verifications. They will also need to develop and implement strategies to enhance team performance and adherence to compliance standards.

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  • Operational Efficiency

As part of this role, you will be responsible for maintaining high levels of customer satisfaction by ensuring smooth and error-free Video KYC operations. This includes effectively allocating resources to handle volume fluctuations and peak workloads.

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  • Quality Control

The candidate will be expected to ensure that all KYC verifications comply with regulatory guidelines and internal quality standards. They will also be responsible for implementing quality control measures and corrective actions to minimize errors.



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