Video Kyc Maker

3 days ago

Mumbai, India Mintskill HR Solutions Full time

Job Information

Industry
- BankingSalary
- upto 5 lac per annumCity
- MumbaiState/Province
- MaharashtraCountry
- IndiaZip/Postal Code
- 400072**Job Purpose**

**To Carry out Video Customer Identification** - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC ) and Anti-Money Laundering standards as per regulatory guidelines

**Job Responsibilities(JR)**:
**Actionable**
- Video Customer Identification
- Carry out Customer identification process through Video calls
- Performing due diligence checks & reviewing KYC documentation through Video calls
- Need to be consistent, thorough, accurate and credible while performing duties
- Need to be time bound & ensure the requests are closed with in stipulated timelines
- Interaction Quality
- Complete and accurate capture of call interactions
- Need to ensure defect rates are kept under acceptable levels
- Customer Service
- Must exhibit highest standards of customer service
- To ensure customers are comfortable through our the verification process
- Abide by Banks grooming standards
- Business Value additions
- Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
- Profiling of customers in order to aid right cross-servicing of Bank products
- Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely processing & submission of KYC requests
- Adherence to set processes of updating customer interactions

**Requirements**:

- Basic Knowledge About Video KYC

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