Strategic Capacity Planning Manager, Amazon Pay Operations
2 days ago
Job Overview
We are seeking a highly skilled Capacity Planning Program Manager to join our team at Amazon Pay. As a key member of the Apay KYC and operations team, you will play a critical role in maintaining a balance between demand and resources, driving efficiency, and supporting the organization's long-term growth and operational goals.
Key Responsibilities:
- Develop and Implement Capacity Planning Strategies: Create and execute plans to ensure sufficient resources to meet both current and future demands, analyzing historical data, prevailing volume trends, and growth projections.
- Collaborate with Cross-Functional Teams: Work closely with stakeholders across operations, product, finance, recruitment, training, and HR to align capacity needs with overall business objectives.
- Monitor Performance Metrics and KPIs: Track and analyze performance metrics and KPIs to assess the effectiveness of capacity planning efforts, identifying trends, bottlenecks, and areas for improvement.
- Optimize Resource Allocation: Ensure the efficient use of employee resources and infrastructure by optimizing resource allocation across multiple units.
BASIC QUALIFICATIONS:
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in analyzing data to drive decisions
- Experience in complex problem-solving, and working in a tight schedule environment
PREFERRED QUALIFICATIONS:
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of data analysis experience
- Experience in driving end-to-end delivery, and communicating results to senior leadership
About myGwork
myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We strive to create a workplace where all employees can thrive and feel valued.
Salary
$120,000 - $180,000 per annum, depending on experience and qualifications.
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