Visionary Operations Lead, Amazon Pay

2 days ago


Noida, Uttar Pradesh, India myGwork Full time

This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We encourage you to apply directly through our portal.

About the Role

The ideal candidate will be responsible for managing the execution of Amazon Pay Video KYC team & driving key results with a strong operational risk framework. This is crucial to execute and meet RBI guidelines applicable for all PPI (Pre-Paid Instrument) license holders. We are seeking a passionate and capable individual who can proactively lead the team in improving productivity, quality, and efficiency of tasks performed by makers and checkers at dedicated sites / locations, ensuring verification meets Amazon standards and guidelines.

Key Responsibilities
  • Supervisor for 20+ employees (makers and checkers), handling live operations wherein decisions must be taken on the spot and actions need to be initiated right away.
  • Manage staff by delegating roles based on Amazon demand requirements.
  • Manage employee roster and workforce planning.
  • Collaborate with managers to define priorities and operational goals according to Amazon demand requirements.
  • Monitor employees' productivity/performance, maintain scorecards, and ensure trainings on regular intervals to improve their productivity.
  • Publish daily and weekly reports on employee performance metrics to Amazon leadership team.
  • Plan weekly and fortnight reviews with managers and submit reports to Amazon leadership team.
  • Prepare hiring plan based on demand projections during peak, coordinate with manager and get staff hiring closed within desired timeline.
  • Translate established guidelines into daily work practices.
  • Ensure site adheres to Amazon's standard SOP, regulatory guidelines, and is prepared for concurrent audit to ensure zero process breach.
  • Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Qualifications and Requirements
  • A graduate with 3-5 years of experience handling operations in a customer-facing environment.
  • People management experience and handling team is highly desirable.
  • Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions need to be initiated right away).
  • Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such as Six Sigma, etc.
About myGwork

myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As part of this community, we welcome applications from individuals who share our values.

Salary Information

We offer a competitive salary of approximately $90,000 - $110,000 per annum, depending on experience and qualifications. The exact salary will be discussed during the interview process.



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