Client Service Specialist
4 weeks ago
Unlock New Opportunities with HSBC
Are you looking for a career that will take you to the top? Do you want to experience the possibilities of working with a global leader in the financial industry? HSBC offers opportunities, support, and rewards that will take you further.
Global Payment Solutions
Our team is made up of almost 10,000 people, across more than 62 countries. We are uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in-country and regional support.
Principal Responsibilities
As a Client Service Specialist in our Global Payment Solutions team, you will be responsible for providing consistent delivery of top-quality service to corporate clients and achieving the overall business objective of wallet growth.
Key Responsibilities:
- Manage client queries and be responsible for retaining the HSBC wallet.
- Align with the global model and business objectives of GPS.
- Work with the Client Service Team leader on all Client Service initiatives.
- Contribute to the achievement of strategic direction given by the Client Service Head.
- Comply with all applicable laws, regulations, and Global Standards.
- Support the Team Leader GPS Client Services and Country Head of Client Services in driving a culture of long-term, high-quality needs-based solutions for clients.
Requirements:
- Essential: Bachelor's degree in business or related field with work experience, excellent knowledge and experience in managing client under Transaction Banking, front-line customer handling experience preferred, high commitment to service excellence and client relationship management, strong knowledge of back-end Operations process, passion for serving clients and managing clients, strong interpersonal, influencing, and communication skills, strong relationship-building skills, overall 3-5 years of experience in transaction banking.
- Desirable: Experience of working in an International Global Banking environment, broad-based knowledge of HSBC Group companies.
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