Regional Operations Director

7 days ago

Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 28,00,000

The Branch Manager is responsible for overseeing the day-to-day operations of the branch, ensuring efficient service delivery and driving sales targets. The role involves both operational and strategic responsibilities to ensure profitability.

Key Responsibilities:
  • Operations Management
  • Supervise and coordinate all operational functions at the branch.
  • Ensure compliance with internal policies, processes, and regulatory requirements.
  • Maintain proper records and documentation as per audit and compliance standards.
  • Sales & Business Development
  • Drive branch sales targets (products, services, or loans).
  • Identify and capitalize on local market opportunities to grow business.
  • Build and maintain relationships with key customers and business partners.
  • Customer Service
  • Ensure high-quality customer service and manage customer grievances effectively.
  • Promote a customer-centric culture within the team.
  • Team Management
  • Lead, mentor, and develop branch staff.
  • Set individual performance goals and conduct regular performance reviews.
  • Organize regular team meetings and training sessions.
  • Financial Oversight
  • Manage budgets, costs, and profitability of the branch.
  • Monitor cash flow, transactions, and ensure secure handling of finances.
Required Skills & Qualifications:
  • Strong leadership and team management skills
  • Customer relationship management
  • Business development and sales acumen
  • Operational and financial knowledge
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making ability

Familiarity with banking/financial systems is preferred.

Education:
  • Bachelor's degree in Business Administration, Finance, Commerce, or related field
  • MBA is a plus

Three to eight years of relevant experience, including at least two to three years in a supervisory or managerial role, are required.

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