Sales Support Professional

4 weeks ago


Mumbai, Maharashtra, India Entrust Security Solutions India Private Limited Full time

About the Role:

The Sales Support Specialist plays a crucial part in the success of Entrust Security Solutions India Private Limited's Digital Security Solutions business. This role is responsible for providing front-line interaction between Account Management and internal departments related to renewals and customers.

Key Responsibilities:

  • Collaborate and build strong relationships with internal teams
  • Attend team meetings to drive operational efficiency, close business faster, and serve customers
  • Provide quotations in conjunction with Account managers using CPQ/Oracle, including discounts where applicable, based on the approval authority matrix
  • Efficient use of tools related to ECS accounts, certificates, and renewals
  • Partner with the Order Management team to ensure smooth transition from quoting through to ordering, and PO processing, fulfillment, ensuring all details are accurate and account history is communicated as needed; follow-up with customers to resolve issues
  • Provide pricing assistance with pricing inquiries if not standard protocols, as needed, to sales representatives
  • Work closely with the Pricing Master to ensure missing part codes and prices can be communicated so resolutions can be made
  • Work closely with Product Management as required for approvals, understand products and solutions, and ensure pricing requests from Sales are inclusive of all required infrastructure and licenses, and pricing rules
  • Reconcile customer data from other internal sales databases
  • Provide other administrative support for Account Management team to ensure operational efficiencies and customer Satisfaction
  • Assists in special projects and completes other related duties assigned as needed

Requirements:

  • 3+ years of experience in a similar role
  • Able to work effectively in a fast-paced, high-pressure, time-sensitive environment with an even temperament
  • Must be a collaborator and able to build strong working relationships with outside sales team, internal stakeholders, and customer base
  • Experience with MS Office, CPQ, SFDC, Oracle

Preferred Qualifications:

  • Familiarity with Oracle, CPQ, specifically for quoting and Salesforce
  • Worked across cross-functional teams of 15+
  • Manages high 'sales' pressure with ease
  • Good analytical (mathematical) skills and excellent prioritization skills
  • Excellent people skills; communication, organization, and computer skills
  • Meticulous, can follow processes and enforce data integrity in databases

About Entrust:

Entrust Security Solutions India Private Limited values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.



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