Network Expert Senior Support Professional

1 week ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Senior Staff Technical Support Engineer Role Summary:

This position is a senior-level technical support role, focusing on delivering expert assistance to customers experiencing network issues.

Job Responsibilities:
  • Provide high-quality technical support to premium accounts
  • Collaborate with customers to identify and resolve root causes of issues
  • Recreate customer problems in a lab environment for further analysis
  • Work closely with engineering teams to resolve escalations and bugs
  • Ensure timely updates are provided to stakeholders regarding case progress
Key Qualifications:
  • At least 8 years of experience in the networking field
  • 5+ years of experience in a technical assistance centre (TAC)
  • Excellent communication and presentation skills
  • Detailed knowledge of TCP/IP, L3 routing, L2 switching, multicast, firewalls, QoS
  • Strong understanding and troubleshooting skills with wireless technologies (802.11x), WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
Preferred Skills:
  • Experience with wireless survey tools like Ekahau
  • Working knowledge of Salesforce and JIRA
  • Fluency in multiple languages
  • Scripting skills: Bash, Python, Perl, etc
  • Experience working with Linux


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