Content and Community Engagement Specialist

1 month ago


Bengaluru, Karnataka, India FRND Full time
About the Role

We are seeking a highly motivated and detail-oriented Content and Community Associate to join our team at FRND. As a key member of our user acquisition team, you will play a crucial role in building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

Key Responsibilities
  • Manage day-to-day communication with users, ensuring exceptional customer service and support.
  • Develop and implement strategies to scale daily active users on the app, leveraging user-generated matchmakers, content creators, and moderators.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices, utilizing this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.
Requirements
  • Minimum of 1 year of experience in operations, campaign, or community management.
  • Fluent in different languages, including Tamil, Telugu, Kannada, and Malayalam.
  • Strong understanding of culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Strong interpersonal and communication skills to build relationships.
  • Familiarity with app-based user engagement metrics and tools, ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.
About FRND

FRND is an innovative audio dating and friend discovery ecosystem for Bharat, transforming the dating landscape. Focusing on the next billion non-English speaking internet users, we're changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier 2 cities.

We're committed to resolving growth and user activation issues and developing revenue-generating features like Virtual Gifting. If you're passionate about high growth and have a first-principles mindset, we invite you to join our core user acquisition team as we strive to connect with the next billion internet users.



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