Community Engagement Director
1 month ago
We are seeking a seasoned Community Manager to lead our community engagement efforts. This role will be responsible for developing and executing a comprehensive community strategy, driving engagement, and ensuring that the goals and objectives of our communities are met.
Key Responsibilities:- Lead and manage a team of Community Engagement Specialists, providing guidance, support, and professional development.
- Develop and execute a comprehensive strategy for the overall community, ensuring alignment with organizational goals and enhancing customer engagement and satisfaction.
- Oversee the management of multiple industry-specific groups, ensuring each group provides value to its members through relevant content, events, and engagement activities.
- Plan and execute virtual and in-person events, such as webinars, workshops, and in-conference sessions, that provide learning and networking opportunities for community members.
- Collaborate with other departments to integrate community efforts with broader company initiatives.
- Measure key performance indicators (KPIs) to track community growth, engagement, and satisfaction.
- Bachelor's degree in Marketing, Communications, Business, or equivalent experience.
- 5-7 years of experience in community management, with at least 2-3 years in a leadership role managing a team.
- Proven track record of building and growing online or offline communities, preferably in a B2B environment.
- Strong understanding of industry trends and challenges, with experience working with executive-level communities.
- Excellent written and verbal communication skills.
- Proven ability to create engaging and informative content.
- Experience planning and managing virtual and/or in-person events.
- Strong interpersonal skills and the ability to build and maintain relationships with community members and stakeholders.
- Proficiency with community management platforms, content management systems, and social media tools.
- Analytical skills to measure and report on community engagement and content performance.
- Familiarity with data analytics tools and reporting.
Our Values
We are committed to fostering an inclusive environment that values diversity, equality, and inclusion. Our Core Values unite us and drive our success – and the success of our customers. If you share our values and are passionate about community building, we encourage you to apply.
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