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Digital Community Engagement Specialist

1 month ago

Bengaluru, Karnataka, India Lilly Full time

We are seeking a highly motivated Digital Community Engagement Specialist to join our team at Lilly. The ideal candidate will have a proven track record in customer service and a deep understanding of social media platforms.

In this role, you will be responsible for maintaining a positive and engaged online presence for Lilly and our brands. This includes monitoring for adverse events and product complaints, reporting compliantly, and collaborating with cross-functional teams to ensure frequent and effective communication.

You will also be responsible for regularly reviewing existing content and keeping it updated to ensure completeness, consistency of messaging, and quality in accordance with ongoing strategic updates. Additionally, you will use data and visualizations to tell a story about what is happening on our channels, investigating and explaining the why behind the numbers.

This is an excellent opportunity to work with a global healthcare leader and contribute to the development of innovative digital marketing strategies and solutions. If you are a strong communicator with a passion for customer service and social media, we encourage you to apply.

**Estimated Salary:** $65,000 - $90,000 per year

**Key Responsibilities:*

  • Maintain a positive and engaged online presence for Lilly and our brands
  • Monitor for adverse events and product complaints, report compliantly
  • Collaborate with cross-functional teams to ensure frequent and effective communication
  • Regularly review existing content and keep it updated
  • Use data and visualizations to tell a story about what is happening on our channels

**Required Skills and Qualifications:

  • Bachelor's degree
  • Three+ years of experience working in customer service/customer care or social media
  • Strong organizational skills and ability to maintain a large workload in a fast-paced environment
  • English proficiency (written and spoken) required

Location: Indianapolis, IN