Digital Community Specialist

3 days ago


Bengaluru, Karnataka, India GoMark Full time

Job Title: Digital Community Specialist

About the Role:

We are seeking a skilled and proactive Digital Community Specialist to manage online communities and ensure positive, engaging, and respectful interactions across our social media platforms.

Key Responsibilities:

  1. Content Moderation:
  • Monitor comments, posts, and user interactions on all social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, etc.).
  • Remove inappropriate, harmful, or spam content as per company policies.
  • Escalate critical issues to the relevant teams promptly.
Engagement Management:
  • Respond to queries, comments, and messages promptly and professionally.
  • Foster meaningful conversations to build community trust and engagement.
  • Highlight trending discussions and user concerns to the marketing or content team.
Brand Reputation Management:
  • Protect the brand's image by ensuring all interactions align with company values.
  • Address negative feedback diplomatically while maintaining a professional tone.
Reporting & Insights:
  • Track and report community activity, sentiment, and emerging trends.
  • Provide insights and recommendations for improving community engagement.
Collaborations:
  • Work closely with the social media, marketing, and customer support teams.
  • Suggest creative ways to enhance the brand's online presence.

Requirements:

  1. Experience:
  • Proven experience as a Digital Community Specialist or in a similar role.
  • Familiarity with major social media platforms and community management tools.
Skills:
  • Strong written communication skills with attention to detail.
  • Ability to handle sensitive issues tactfully and professionally.
  • Basic understanding of social media analytics.
Personality Traits:
  • Patient, empathetic, and solutions-oriented.
  • Creative thinker with a passion for engaging online communities.
  • Proactive and able to work independently in a fast-paced environment.

Salary Range: $45,000 - $65,000 per year

Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth and upskilling.
  • A supportive and collaborative work environment.


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