Customer Service Team Lead

2 days ago


Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Role Overview

As a Senior Service Delivery Manager, you will be responsible for leading a team of technical support engineers to achieve targets and quality standards. You will develop and implement processes to ensure high-quality service delivery to internal and external customers.

  • Manage a team of technical support engineers to achieve targets and qualitative standards.
  • Develop and implement processes to ensure high-quality service delivery to internal and external customers.
  • Prepare reports for management to monitor service delivery metrics.
  • Implement methodologies to improve first call resolution and process execution.
  • Guide team members towards a customer-centric approach.
  • Analyze technical support desk activity to increase organizational efficiency and effectiveness.

Requirements:

  • Bachelor's or Master's degree in a relevant field or equivalent experience.
  • Minimum 5 years of experience in a service environment, including at least 2 years as a people manager.

Key Competencies:

  • Good technical understanding and product knowledge.
  • Independent with excellent communication skills dealing with customers and stakeholders.
  • Aptitude for critical thinking and improvement suggestions.


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