Customer Experience Team Lead

7 days ago


Noida, Uttar Pradesh, India beBeeLeader Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a seasoned professional to lead our Customer Experience team. The ideal candidate will have extensive experience in team management, customer relationship management, and operations.

  1. Lead and mentor a high-performing team of 15 members, fostering a culture of excellence and service quality.
  2. Manage key relationships with operators, addressing escalations and ensuring timely resolution.
  3. Analyze key performance indicators (KPIs) to drive operational improvements and enhance customer satisfaction.
  4. Collaborate with internal stakeholders to resolve issues and implement customer-centric solutions.
Required Skills and Qualifications
  • Bachelor's degree in a relevant field with 3-5 years of experience in team management and KAM.
  • Excellent analytical, problem-solving, and communication skills.
  • Proficiency in CRM tools, Microsoft Office, and Google Workspace.
  • Able to thrive in a fast-paced, dynamic environment.


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