Lending Operations Strategist

17 hours ago

Noida, Uttar Pradesh, India beBeeProduct Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

As a Product Manager - Operations, you will be responsible for overseeing and optimizing our end-to-end lending operations. This includes loan processing, disbursements, collections, and vendor management. You will work closely with cross-functional teams such as IT, finance, and service providers to ensure operational efficiency, system automation, and high service quality.

Required Skills and Qualifications:
  • Master's degree in Business Administration, Operations, Finance, or a related field.
  • 3–5 years of experience in operations management, preferably in financial services or lending.
  • Strong understanding of loan lifecycle processes and operational workflows.
  • Proven track record in process optimization and automation initiatives.
  • Excellent communication, collaboration, and vendor management skills.
  • Strong analytical skills with experience in MIS reporting and data-driven decision-making.

Key Responsibilities Include:

  • Define and implement the operational strategy and roadmap to support business goals in the lending domain.
  • Oversee loan processing, disbursements, and collections, ensuring compliance with internal policies and regulatory requirements.
  • Design, implement, and continuously improve operational procedures, workflows, and process documentation.
  • Coordinate with IT teams to manage and enhance loan management systems, integrating automation and process efficiencies.
  • Manage relationships with external vendors and service providers to ensure timely, cost-effective, and high-quality delivery.
  • Monitor service quality metrics and take corrective action to maintain customer satisfaction levels.
  • Generate and analyze MIS reports, KPIs, and performance dashboards to track operational efficiency and identify areas for improvement.

Operations Management Capabilities:

  • Familiarity with loan management systems and operational technology tools.
  • Experience working with fintech or NBFC operational setups.
  • Knowledge of compliance requirements in lending operations.

Preferred qualifications include experience working with fintech or NBFC operational setups, knowledge of compliance requirements in lending operations, and exposure to automation tools, workflow management systems, and process mapping techniques.

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