Lending Operations Manager

3 days ago


Noida, Uttar Pradesh, India beBeeStrategic Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

Operational Excellence Manager – Lending Operations will oversee and optimize our end-to-end lending operations, including loan processing, disbursements, collections, and vendor management. This role requires a strategic thinker with expertise in process optimization and automation.

Key Responsibilities:
  • Develop and implement operational strategies to support business goals in the lending domain.
  • Ensure compliance with internal policies and regulatory requirements for loan processing, disbursements, and collections.
  • Design and continuously improve operational procedures, workflows, and process documentation.
  • Collaborate with IT teams to integrate automation and process efficiencies into loan management systems.
  • Manage relationships with external vendors and service providers for timely, cost-effective, and high-quality delivery.
  • Monitor service quality metrics and take corrective action to maintain customer satisfaction levels.
  • Generate and analyze MIS reports, KPIs, and performance dashboards to track operational efficiency and identify areas for improvement.
Qualifications:
  • Masters degree in Business Administration, Operations, Finance, or a related field.
  • 3–5 years of experience in operations management, preferably in financial services or lending.
  • Strong understanding of loan lifecycle processes and operational workflows.
  • Proven track record in process optimization and automation initiatives.
  • Excellent communication, collaboration, and vendor management skills.
  • Strong analytical skills with experience in MIS reporting and data-driven decision-making.
  • Familiarity with loan management systems and operational technology tools.


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