World-Class Customer Service Representative

1 week ago


Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Handle escalations and provide expert-level support for international voice process operations.
  • Mentor and guide team members to improve performance and ensure adherence to quality standards.
  • Collaborate with operations and training teams to identify process gaps and implement improvements.
  • Manage complex customer queries with professionalism and ensure high customer satisfaction.
  • Participate in calibration sessions to maintain consistency in communication and service delivery.
  • Support management in achieving process KPIs and driving operational excellence.
  • Flexibility to work in shifts as per process requirements.

Requirements:

  • Graduate with 3 to 4+ years of experience in international voice process.
  • Candidates from international chat process may apply if willing to transition into voice process.
  • Current SME designation preferred for higher LPA consideration.
  • Excellent verbal and written communication skills.
  • Immediate joiners will be given priority.


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