Multilingual Customer Service Representative

1 day ago


Hyderabad Secunderabad Telangana, India beBeeCommunications Full time
Customer Service Representative Job Description

We are seeking a skilled customer service representative to handle inbound and outbound calls in multiple languages. This role involves providing product/service information, resolving customer issues, maintaining call records, and following company guidelines.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in Hindi, Tamil, Kannada, and English
  • Provide accurate and timely product/service information
  • Maintain accurate and up-to-date call records and CRM database
  • Follow established company procedures and scripts
  • Achieve quality and productivity targets while maintaining a high level of customer satisfaction
Requirements:
  • Fluency in at least two languages (Hindi, Tamil, Kannada, or English)
  • Excellent communication and listening skills
  • Basic computer knowledge and proficiency in CRM software
  • Ability to work flexible hours, including night shifts if required
  • Positive attitude and customer-centric approach with a focus on delivering exceptional customer experiences


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