Service Support Specialist

2 weeks ago


Surat, Gujarat, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

We are seeking a skilled professional to fill the role of Service Support Specialist. The ideal candidate will be responsible for delivering high-quality technical support services to our clients.

Main Responsibilities:

  • Logging and resolving IT issues through various communication channels, including phone, email, chat, and web portal
  • Assigning tasks to engineers and ensuring timely completion
  • Maintaining HP warranty call tracker in ADX
  • Ensuring compliance with Service Level Agreements (SLAs) and generating management reports
  • Procurement and vendor coordination
  • Vendor and team performance monitoring

Requirements:

  • Minimum 2 years of experience in a similar role
  • Strong verbal and written communication skills
  • Ability to work effectively in a fast-paced environment


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