IT Support Specialist

9 hours ago

Surat, Gujarat, India beBeeMicrosoft Full time ₹ 9,50,000 - ₹ 12,10,000

Discover the perfect opportunity to kickstart your IT career as a Support Engineer specializing in Microsoft 365 services and desktop environments.

About the Role

We are seeking highly motivated and customer-focused professionals to provide first-line technical support for our organization. As a key member of our team, you will be responsible for troubleshooting, resolving IT issues, and ensuring a seamless user experience across our organization and knowledge of Office365 admin portals.

Key Responsibilities

  • Serve as the primary point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to senior engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Required Skills & Qualifications

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.

Benefits

  • Gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from entry-level → Senior Engineer.
  • Collaborative work environment with continuous upskilling.

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