Customer Service Team Manager

3 weeks ago


Panchkula, Haryana, India Skyway Solution Full time
Job Title: Executive Customer Support Leader

We are seeking an experienced and skilled Executive Customer Support Leader to oversee our customer service team. The successful candidate will have a strong track record of delivering exceptional customer experiences, managing teams, and creating policies to drive business growth.

About the Role:
  • Lead a team of customer support representatives to ensure seamless customer interactions.
  • Create and implement policies to improve customer satisfaction and retention.
  • Collaborate with other departments to identify areas for process improvement and develop solutions.
  • Analyze customer feedback to inform product development and service enhancements.

Responsibilities:

  1. Team Management: Lead a team of 5-10 customer support representatives, providing guidance and coaching to ensure excellent customer service delivery.
  2. Policies and Procedures: Develop and maintain policies and procedures to ensure consistency in customer interactions.
  3. Process Improvement: Identify areas for improvement and develop solutions to enhance the overall customer experience.
  4. Customer Feedback: Analyze customer feedback to inform product development and service enhancements.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in customer-facing roles, preferably in a leadership position.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.

Salary: $65,000 - $85,000 per year, depending on experience.

Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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