Technical Support Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical & Business Operations Analyst

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About the Job:

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  • You will be responsible for providing top-notch customer support and resolving technical issues in a fast-paced environment.
  • We are looking for an experienced Technical Operations Analyst who can troubleshoot complex problems and provide solutions to our customers.
  • The ideal candidate will have excellent communication skills, be able to work effectively in a team, and be able to adapt quickly to new technologies and priorities.
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Responsibilities:

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  • Troubleshoot and resolve technical issues related to PC hardware, software installation, and network connectivity for both Windows and MAC environments.
  • Provide remote support using tools like Bomgar and RDP to resolve issues with Microsoft Office 365 products, Outlook, Active Directory, and VPNs.
  • Analyze and triage issues to ensure timely resolution within agreed SLAs.
  • Educate customers on troubleshooting methodologies and provide step-by-step instructions to resolve issues.
  • Escalate unresolved cases to relevant teams and maintain detailed documentation for further analysis.
  • Work collaboratively with other teams to resolve complex technical issues.
  • Stay up-to-date with the latest software and hardware configurations and provide recommendations for system upgrades and improvements.
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Required Skills and Qualifications:

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  • Strong understanding of computer systems, software applications, networking, and troubleshooting methodologies.
  • Knowledge of Linux/Unix systems advance commands, Good knowledge of SQL / Databases (oracle/Hadoop) , shell scripting, python is beneficial.
  • Experience with Monitoring tools like Grafana, Nagios is also a definite plus.
  • Excellent customer service skills with the ability to empathize and communicate effectively with customers of varying technical abilities.
  • Demonstrated ability to analyze complex technical problems, perform root cause analysis, and develop effective solutions.
  • Strong verbal and written communication skills, including the ability to convey technical concepts to non-technical customers.
  • Ability to multitask and prioritize tasks effectively to meet customer expectations and resolve issues within established service level agreements.
  • Proven ability to work collaboratively in a team environment, share knowledge, and contribute to the overall success of the support organization.
  • Flexibility to work in a dynamic and fast-paced atmosphere in 24x7 environment, quickly learn new technologies, and adjust to changing priorities.
  • Strong attention to detail and commitment to delivering accurate and high-quality support.
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Benefits:

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  • A competitive salary package
  • A comprehensive benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
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About Us:

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We are a leading provider of technical support services, dedicated to delivering exceptional customer experiences and innovative solutions. Our team is passionate about what we do, and we're committed to making a positive impact on our customers' lives.

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