Senior Enterprise Voice Administrator

4 days ago

Hyderabad Secunderabad Telangana, India beBeeVoiceAdministrator Full time ₹ 15,00,000 - ₹ 28,00,000
Enterprise Voice Administrator Job Description

We are seeking an experienced Enterprise Voice administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure, and Cisco Webex Contact Center.

Key Responsibilities:
  • Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications, and printer problems.
  • Act as a central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for employees worldwide.
  • Answer incoming customer phone calls and emails while providing superior customer service.
  • Responsible for the ownership of incident creation, resolution, and closure.
  • Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, emails, and service requests.
Required Skills and Qualifications:
  • 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols.
  • Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing.
  • Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center.
  • Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways.
  • Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks.
  • Knowledge of IP, TCP, UDP, and network routing protocols in support of voice connectivity.
  • Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting.
  • Experience or knowledge on Incident, Request, Change, and Problem management processes.
  • Experience in scripting/programming language like Python, PowerShell would be an added advantage.
Job Requirements:
  • Candidate will be required to work different shifts.
  • Minimum of two years practical experience in the computing industry and corporate service-desk computing environment.
  • 7/365 availability is required. 24x7 shift model.
  • Bachelor's degree required.
  • Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferably in Service Desk environment.
  • Customer service, technical training, and/or industry standard certifications preferred.
  • Contact Center experience will be a plus.

  • Enterprise Voice Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeEnterpriseVoiceAdministrator Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Network Voice AdministratorWe are seeking an experienced and technically proficient Enterprise Voice Administrator to join our team.">The successful candidate will be a key contributor responsible for the administration, maintenance, and first-level technical support of our Global Network Voice Infrastructure. This includes managing our MS Teams...

  • Senior Voice Systems Specialist

    5 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeVoice Full time ₹ 1,04,000 - ₹ 1,30,878

    Senior Voice Engineer OpportunityWe seek an experienced Senior Voice Engineer to join our team. This role involves designing and maintaining voice communication systems, ensuring optimal performance and reliability.Main ResponsibilitiesDesign, implement, and maintain voice communication systems.Troubleshoot and resolve voice-related issues...

  • Enterprise Database Administrator

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeDatabase Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a dynamic team member to join our database administration efforts. This role focuses on the planning, implementation, and maintenance of enterprise relational database platforms.Key ResponsibilitiesDatabase Administration: Provide database administration support for development, test, and production environments.Security & Recovery: Administer...

  • Senior Enterprise Jira Administrator

    3 days ago

    Hyderabad, Telangana, India beBeeJira Full time ₹ 20,00,000 - ₹ 40,00,000

    Job Description:We are seeking a highly skilled and experienced Jira administrator to lead the management, optimization, and scaling of our Atlassian Jira environment.The ideal candidate will have a deep understanding of Jira administration, governance, integrations, and best practices for enterprise-level implementations.They will be responsible for leading...

  • Cisco Senior Voice Engineer

    1 week ago

    Hyderabad, Telangana, India Primera Medical Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryThe Cisco Senior Voice Engineer leads the strategy, design, implementation, and management of complex enterprise voice infrastructure using Cisco technologies. This senior role requires strong technical proficiency, proven project leadership, experience mentoring junior team members, and expertise bridging voice and data networks in globally...

  • M365 Enterprise Administrator

    7 days ago

    Hyderabad, Telangana, India AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Unix Administrator

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Locuz Enterprise Solutions Full time

    JD JOB SUMMARY Exp : 3 -4 Yrs - Responsible for monitoring and troubleshooting in heterogeneous Unix environment by meeting Customer expectations & build service deliverables that meet SLA. - RESPONSIBILITIES Enterprise Level experience in Production Environment (24X7 support exposure) Manage RedHat Enterprise Linux and HPUX with excellent Troubleshooting...

  • Enterprise Data Platform Administrator

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeDataAdministrator Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a skilled enterprise data platform administrator to manage, maintain, and optimize our Power BI and Tableau platforms. This role is responsible for the performance monitoring, maintenance, and reliable operation of BI servers and databases.Key ResponsibilitiesPlatform Administration & Maintenance: Administer and maintain Power BI Service,...

  • IT Voice Solutions Expert

    1 week ago

    Hyderabad, Telangana, India beBeeNetworkVoiceEngineer Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Enterprise Voice EngineerWe are seeking a skilled Enterprise Voice Engineer to manage, support, and enhance our enterprise voice communication infrastructure.The role involves maintaining VoIP systems, troubleshooting connectivity, and ensuring high-quality, uninterrupted voice communication across the organization. Responsibilities include:Administering and...

  • Voice Support Administrator

    6 days ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    Experience - 1 year relevant experience as a Voice Support Administrator Work mode - Hybrid Location - Hyderabad and Bangalore **Salary**: Up to ₹500,000.00 per year Schedule: - Rotational shift **Speak with the employer** +91 8861051312