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Operations Director
3 weeks ago
A seasoned Senior Operations Manager is sought to spearhead our global banking and financial clients' operations, ensuring operational excellence and compliance.
Key Responsibilities:
- Lead end-to-end Service Delivery Management for global banking and financial clients, driving high-quality service levels, customer satisfaction, and regulatory adherence.
- Manage large delivery operations with 200+ FTEs, promoting productivity and customer experience through automation and process improvements.
- Drive transformation initiatives, including due diligence, process migrations, and stabilization of new engagements, leveraging analytics, RPA, and digital tools.
- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
- Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
