Senior Delivery Manager

1 day ago

Jaipur, Rajasthan, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Senior Delivery Manager

This role requires a seasoned professional to lead project delivery, oversee teams and manage resources. The ideal candidate will have extensive experience in IT service delivery, project management and people management.

  • Key Responsibilities:
  • • Lead cross-functional teams to deliver projects on time, within budget and to the required quality standards.
  • • Develop and implement project plans, resource allocation strategies and risk mitigation plans.
  • • Collaborate with stakeholders to ensure alignment on project objectives, timelines and budgets.
  • • Monitor project progress, identify and address deviations from plan, and escalate issues as needed.
  • • Foster a culture of innovation, continuous improvement and quality excellence.
  • • Ensure compliance with regulatory requirements, organizational standards and industry best practices.

Requirements:

  • Education:
  • • Bachelor's degree in IT, Project Management or a related field.
  • Certifications:
  • • PMP, PRINCE2, ITIL or Agile certifications are required.
  • Experience:
  • • Greater than 8 years in Service delivery in EUC, Networking and similar role in IT Managed services.
  • • Proven experience in managing projectized environments, IT service delivery and people management.
  • • Demonstrated success in leading and developing diverse teams.

Skills and Qualifications:

  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution and decision-making abilities.
  • Exceptional communication and interpersonal skills.

Competencies:

  • Ability to lead cross-functional and geographically dispersed teams.
  • Awareness/knowledge in managing Service delivery lifecycles.
  • Stakeholder Management: Effective communication and relationship-building with clients and teams.
  • Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
  • Risk Mitigation: Proactive identification and resolution of risks.
  • Continuous Improvement: Focus on driving innovation and quality enhancements.
  • Customer focus and service excellence.
  • Attention to detail and process orientation.
  • Analytical & Reporting Skills.
  • Knowledge of ITIL framework and ISO standards.

Work Environment:

  • Responsible for managing accounts with a revenue size of minimum $1 million.
  • Dedicated to leading project-based teams across multiple projects concurrently.
  • Occasional travel to customer or project sites may be required.
  • Flexibility to work outside regular hours to meet project milestones or address critical issues.

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