GM- Delivery

3 weeks ago

Jaipur, Rajasthan, India Independent Consultant Full time
Job Description

Job Overview:

We are seeking an experienced senior leader in Client Delivery with strong Account Management (KAM) skills, exceptional problem-solving abilities, and a solution-oriented approach. The person will report to the Chief Strategy Officer (CSO) and lead strategic delivery initiatives, ensuring client retention and operational excellence across corporate business.

Key Responsibilities: Lead end-to-end delivery for a portfolio of key enterprise clients, ensuring exceptional execution, strategic alignment, cross-functional collaboration and long-term success. Lead and mentor the account management and delivery teams, fostering a culture of accountability, client obsession, and continuous improvement. Establish clear KPIs and success metrics for delivery performance, client health, and team development, fostering a culture of accountability and client obsession. Own client retention, satisfaction, and success metrics across assigned accounts, ensuring seamless service and measurable business impact. Conduct executive-level business reviews, aligning on value delivery, performance metrics, and future roadmap. Analyze complex client requirements to design and deliver scalable, customized SaaS solutions leveraging platform capabilities. Collaborate with product and support teams to resolve technical roadblocks and assist product direction based on client insights. Also, bring in best practices around backend systems integration, data flows, and solution scalability. Oversee onboarding and integration for strategic clients, ensuring swift go-live and product adoption. Monitor account health proactively, identify risks, and implement mitigation plans to ensure continuity and client confidence. Identify and lead upsell and cross-sell opportunities in collaboration with Sales and Customer Success teams and drive value realization initiatives for clients. Set up account governance structures including dashboards, status reviews, and issue resolution protocols. Deliver regular insights and reports to senior management on delivery performance, risks, and strategic opportunities.

Key Requirements: Proven experience in a senior delivery or account management role, preferably in a tech or SaaS environment, with strong problem-solving skills and solution-focused approach. Excellent understanding of backend systems (e.g., databases, APIs, server architecture) and frontend technologies is a plus. Exceptional leadership, communication, and stakeholder management skills. Ability to handle complex projects and multiple priorities in a fast-paced environment.

Tier 1 Education: (IIT / NIT / IIM) etc

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