End User L1

5 days ago

Jaipur, Rajasthan, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB Description For End User Management –VIP
Customer Name JCB

LOCATION Ballabhgarh

DOMAIN EU Support

Level (L1/L2/L3) L2 - Required Relevant Domain

Experience
3-4 years

Job Type (Onsite/Remote) Onsite

Shift details (General/ 24X7) General shift

Qualification Graduate

Certifications Required if ANY

Role Purpose

End User support for enhancing the service quality to their business users.

Job Responsibilities

  • Onsite Support services to resolve desk-side related issues.
  • Install desktop/laptop OS as per requirement, add/remove accessories, devices, peripherals and configure PCs.
  • Maintain record of new machines installed movement of machines within site, changes in configuration of machines and informing asset coordinator about the changes.
  • Installation of the standard Desktop Application packages like Office 365 along with the relevant updates that may accompany the application as part of the contract.
  • Provide support for desktop Standard Products (Laptops, Desktops, Printers, and Scanners etc.)
  • Apply emergency software fixes in support of problem resolution with the help of the OEM.
  • Ensure proper local area connectivity to all desktops / laptops in coordination with JCB local IT Team.
  • Troubleshooting & resolving user problems remotely for first level & Engineer dispatch at second level
  • Patch management (based on tool provided by JCB)
  • Update the ticketing tool with the activities performed at site.
  • Anti-virus management (based on tool provided by JCB)
  • Provide necessary assistance in liaising with JCB'sthird-party vendors with regards to the coordination on maintenance support
  • Routine checking of anti-virus log files for checking of any virus detected and cleaned on the desktop.
  • Fixing any Paper Jam related issues and First level of servicing of the printers to ensure smooth functioning of operations.
  • Identify incidents related to Application, or Operating System thru ITSM Tool.
  • Installation and configuration of the customer specific software packages
  • In the event the situation needs escalation to the vendor, Engineer will coordinate with the Vendor till the resolution of the problem.
  • Restart Print Queues in case of a 'Hung' State
  • Coordinate with Hardware support teams/vendors and resolve any hardware failures in the printers.
  • JCB level E-Mail Management L1 Support for O365
  • Conducting awareness Training Session of Users on New Technologies and Devices (Quarterly)
  • Mailbox Creation/Group Creation
  • Adhering to the E Mail Policy as defined SOP by the Client Monitoring Mail Queue and Mail Traffic.
  • Escalation to JCB UK team for Deletion/ Modification/ Movement
  • Escalation to JCB UK team in case of issue in SOP based activities
  • Email Password Change assistance, if requested by user
  • First Level Email Client troubleshooting VIP Support
  • Overall Ticket ownership and management for VIP Users (GM and Above)
  • Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
  • Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting.
  • Support of iOS and Android mobile devices and MDM solutions.
  • Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery.
  • Support for any AD Group membership, access related issues for VIP users.

Technical Skills/Knowledge requirement

  • Communication Skills.
  • Experience with ticketing systems and remote support.
  • Strong understanding of ITIL framework and best practices.

  • User Interface Designer

    3 days ago

    Jaipur, Rajasthan, India tagthose Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Urgent HiringTagthose is your ultimate destination for all design, branding, and development needs. We are distinguished by our expertise across diverse industry domains and our ability to execute projects of any scale seamlessly. With a strong focus on User Research, Design, and Development, we have successfully delivered over 300 projects during our 7+...

  • Front End Lead

    3 days ago

    Jaipur, Rajasthan, India Modern Ballistic Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesIn-depth understanding of JavaScript, DOM, and JSX ,Knowledge about React hooks, High Order Components(HOC), state management and Functional Components.•Overall, 7-10 years of experience with user interface development• Building reusable components and front-end libraries•Translating designs and wireframes into high-quality...

  • LOS Application Support Executive

    1 week ago

    Jaipur, Rajasthan, India SK Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:We are seeking a dedicated and detail-oriented professional for the position of LOS Application Support (L1). The role involves providing first-level technical support for the Loan Origination System (LOS) application, ensuring smooth functioning and timely resolution of user issues. The candidate will serve as the initial point of contact...

  • Front-End Developer

    2 weeks ago

    Jaipur, Rajasthan, India Global Genie Marketing And IT Services Pty Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About CompanyJagvimal Consultants and Management Services is a leading education and career advisory firm, dedicated to guiding students toward global learning opportunities and impactful career paths. With a strong presence in overseas education consulting, corporate training, and human resource services, the company has supported thousands of aspirants in...

  • Front-End Developer

    21 hours ago

    Jaipur, Rajasthan, India INFABIO DIGITAL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    General PurposeWe are looking for a Front-End Web Developer who is driven to combine the art of design and programming with each other. You will be working with the UI/UX designer and traverse the gap between graphical design and technical enactment, taking an active role on both sides and expounding how the application looks and...

  • Back End Developer

    6 days ago

    Jaipur, Rajasthan, India DCS TECHNOSIS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe are a edtech startup based in JaipurRole DescriptionThis is a full-time on-site role for a Back-End Developer located in Jaipur. As a Back-End Developer, you will be responsible for developing and maintaining server-side web applications, ensuring the performance, scalability, and security of these applications. Your day-to-day tasks...

  • Front-End Developer

    5 days ago

    Jaipur, Rajasthan, India Egnoto Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Front-End Developer (React)Experience Required : 4-8 Years in Front endWe are seeking a skilled Front-End Developer to design and build scalable, responsive, and cross-browser compatible web applications. The role involves developing robust front-end solutions using , TypeScript, and modern UI libraries (Tailwind, MUI, Chakra UI) while ensuring performance,...

  • It Support Executive

    5 days ago

    Jaipur, Rajasthan, India Qdegrees Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide L1/L2 IT support for hardware, software & network issues Install & configure systems, troubleshoot errors Ensure timely resolution & user satisfaction Maintain IT asset inventory & documentation

  • Front-End Developer

    5 days ago

    Jaipur, Rajasthan, India Egnoto Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Front-End Developer (React/Angular)We are seeking a skilled Front-End Developer to design and build scalable, responsive, and cross-browser compatible web applications. The role involves developing robust front-end solutions using , Angular, TypeScript, and modern UI libraries (Tailwind, MUI, Chakra UI) while ensuring performance, accessibility, and...

  • Front-End UI/UX Designer

    20 hours ago

    Jaipur, Rajasthan, India Shaadidukaan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description is the fastest-growing online wedding-planning marketplace founded in 2015. We connect customers with verified wedding vendors across 46 categories, enabling them to plan weddings conveniently and within budget. At , customers can view vendor portfolios, read testimonials, compare prices, and plan their weddings online with ease. Our...