Strategic Client Growth Specialist

2 weeks ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 30,00,000

Job Title: Key Account Manager

Overview

You will play a vital role in nurturing and maintaining relationships with our key clients. Your primary objective is to maximize customer satisfaction, retention, and revenue growth.

The ideal candidate will have excellent communication and interpersonal skills, strong negotiation and problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Client Relationship Management:
    • Build and maintain strong, long-lasting relationships with key clients.
    • Understand clients' needs and objectives thoroughly.
    • Serve as the primary point of contact for key clients and coordinate all interactions between the client and internal teams.
  • Account Planning:
    • Develop strategic account plans for key clients, outlining objectives and strategies for growth.
    • Identify opportunities to upsell or cross-sell products and services to existing clients.
    • Collaborate with internal teams to ensure alignment with client goals and objectives.
  • Communication and Negotiation:
    • Effectively communicate the value proposition of our products and services to clients.
    • Negotiate contracts and agreements with clients, ensuring favorable terms for both parties.
    • Address any issues or concerns raised by clients in a timely and effective manner.
  • Performance Tracking and Reporting:
    • Monitor key account metrics, such as revenue growth, client satisfaction, and retention rates.
    • Prepare regular reports on account performance for internal stakeholders.
    • Identify areas for improvement and implement strategies to enhance account performance.
  • Market Analysis and Strategy Development:
    • Stay informed about industry trends, market conditions, and competitor activities.
    • Use market insights to develop strategies for expanding our business with key clients.
    • Collaborate with the marketing team to develop targeted campaigns and initiatives for key accounts.

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