Client Growth Manager

6 days ago

Mount Abu, Rajasthan, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Client Growth Manager

About the Role:

We are seeking a seasoned professional to drive client success and growth.

Key Responsibilities:
  • Serve as the primary contact liaison for technical inquiries or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help clients develop strategic plans, outlining key objectives and performance metrics, and provide guidance in achieving these goals. Measure clients' progress toward these objectives and report those both internally and externally.
  • Collaborate with Account management teams to secure contract renewals and identify opportunities for expanding usage across the client's organization.
  • Lead Proof of Concept (POC) initiatives for upsells and participate in pilot results presentations, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key clients.
Requirements:
  • Minimum 5 years of experience in customer success/project management roles with a proven track record of success, particularly in managing major accounts.
  • Technical expertise in the cybersecurity field with strong analytical and project management skills.
  • Proactive approach to problem-solving with the ability to make independent decisions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multi-task and thrive in a fast-paced environment.

If you're a motivated professional with a passion for driving client success, we'd love to hear from you.

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