Linux Technical Support Specialist

6 days ago

Mohali, Punjab, India beBeeLinuxSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Remote Linux Support Associate

We are seeking a skilled and enthusiastic professional to assist clients via email, live chat, and support tickets.

Main Responsibilities:
  • Provide first-level technical support to clients through various communication channels.
  • Troubleshoot issues related to virtual private servers (VPS) and dedicated servers.
  • Perform basic troubleshooting on Linux and Windows operating systems.
  • Assist clients with remote desktop protocol (RDP), virtual network computing (VNC), and secure shell (SSH) queries.
  • Support clients in using hosting panels such as cPanel, DirectAdmin, and Plesk.
  • Evaluate complex technical issues and escalate them to higher-level support teams when necessary.
  • Maintain effective communication with clients, delivering a high standard of customer service.
Required Skills & Qualifications:
  • At least one year of experience in a web hosting or VPS hosting company.

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