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Linux System Engineer
3 weeks ago
We are seeking a skilled and enthusiastic Linux Support Specialist to join our team.
Job Description:- The role involves assisting clients via various channels to resolve hosting-related queries efficiently.
- Provide technical support to clients through Email, Live Chat, and Support Tickets.
- Troubleshoot issues related to VPS and Dedicated Servers.
- Perform basic troubleshooting on Linux and Windows environments.
- Assist clients with RDP, VNC, and SSH-related queries.
- Support clients in using hosting panels such as cPanel, DirectAdmin, and Plesk.
- Escalate complex technical issues to higher-level support teams when required.
- Ensure timely and effective communication with clients, delivering a high standard of customer service.
- Minimum 1 year of experience in a Web Hosting or VPS Hosting company.
- Hands-on experience with VPS and Dedicated Servers.
- Basic troubleshooting knowledge of Linux and Windows OS.
- Experience working with RDP, VNC, and SSH.
- Familiarity with cPanel, DirectAdmin, and Plesk.
- Strong written and verbal communication skills.
- Knowledge of Virtualizor, WHMCS, or SolusVM.
