Linux Support Associate
3 weeks ago
Job Title: Linux Support Associate (L1 Technical Support)
Location: Remote
About the Role:
We are seeking an enthusiastic and skilled Linux Support Associate (L1 Technical Support) to join our team. The role involves assisting clients via Email, Live Chat, and Support Tickets to resolve hosting-related queries efficiently.
Key Responsibilities:
- Provide L1 technical support to clients through Email, Live Chat, and Support Tickets.
- Troubleshoot issues related to VPS and Dedicated (Bare Metal) Servers .
- Perform basic troubleshooting on Linux and Windows environments .
- Assist clients with RDP, VNC, and SSH-related queries.
- Support clients in using hosting panels such as cPanel, DirectAdmin, and Plesk .
- Escalate complex technical issues to higher-level support teams when required.
- Ensure timely and effective communication with clients, delivering a high standard of customer service.
Required Skills & Experience:
- Minimum 1 year of experience in a Web Hosting / VPS Hosting company .
- Hands-on experience with VPS and Dedicated Servers .
- Basic troubleshooting knowledge of Linux and Windows OS .
- Experience working with RDP, VNC, and SSH .
- Familiarity with cPanel, DirectAdmin, and Plesk .
- Strong written and verbal communication skills.
Bonus Skills (Preferred but not mandatory):
- Knowledge of Virtualizor, WHMCS, or SolusVM .
Employment Type: Remote (Work from Home)
Interested candidates can send their resume to:
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