Food and Beverage Professional
1 month ago
Job Summary:
As a Food and Beverage Executive at Fairmont Hotels & Resorts, you will be responsible for delivering exceptional service to our guests. This includes greeting and seating guests, maximizing sales opportunities, and ensuring that orders are taken clearly and accurately.
Key Responsibilities:
- Assist in greeting and seating guests.
- Perform the task of maximizing sales opportunities through knowledge of product and suggestions.
- Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfill their duties effectively.
- Assist in supervising the team in providing quality service to the guests.
- Paying regular attention to guests to ensure that their requests are attended to and exceed their expectation.
- Serve food and beverage to guests in the restaurant/banquet area.
- Assist with the set up of the outlet/banquet area.
- Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
- Promote the restaurant's specialties and serve in accordance to the established standards.
- Ensure that the working areas are well maintained.
- Be helpful towards guests that need assistance.
- Clean and prepare tables for inflow of guests.
- Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Coach and train team to deliver consistent service.
- Perform all tasks to Fairmont Brand standards.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
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