IT Service Management Specialist

2 weeks ago


Pune, Maharashtra, India Virtusa Full time
Job Title: Architect (ATC)

At Virtusa, we are seeking a highly skilled Architect (ATC) to join our team. As an Architect (ATC), you will be responsible for ensuring the smooth rollout of infrastructure changes while maintaining service stability.

Key Responsibilities:
  • Support ITSO on a day-to-day basis in areas such as Incident Management, outage reports, and Major Incident Management Reviews.
  • Participate in Capacity Management reviews and onboarding to necessary tools.
  • Establish proactive alerting for capacity-related issues.
  • Provide guidelines and direction to project delivery teams.
  • Review and assist project delivery teams in planning and progressing governance activities.
  • Establish the entire governance setup for new IT services.
Requirements:
  • ITIL certification.
  • Experience in Service Management, Process Improvement, Problem Solving, Communication Skills, and Stakeholder Management.
  • Basic Cloud Computing Knowledge and Agile Ways of Working (Scrum, SAFe).
Preferred Qualifications:
  • Good to have: Basic Cloud Computing Knowledge and Agile Ways of Working (Scrum, SAFe).

Location: Pune, Maharashtra, India

Job Type: Experienced

Primary Skills: ITIL

Years of Experience: 9

Qualification: JIRA and Confluence, ITIL, Service Management, Process Improvement, Problem Solving, Communication Skills, Stakeholder Management



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