IT Service Management Specialist
2 weeks ago
At Virtusa, we are seeking a highly skilled Architect (ATC) to join our team. As an Architect (ATC), you will be responsible for ensuring the smooth rollout of infrastructure changes while maintaining service stability.
Key Responsibilities:- Support ITSO on a day-to-day basis in areas such as Incident Management, outage reports, and Major Incident Management Reviews.
- Participate in Capacity Management reviews and onboarding to necessary tools.
- Establish proactive alerting for capacity-related issues.
- Provide guidelines and direction to project delivery teams.
- Review and assist project delivery teams in planning and progressing governance activities.
- Establish the entire governance setup for new IT services.
- ITIL certification.
- Experience in Service Management, Process Improvement, Problem Solving, Communication Skills, and Stakeholder Management.
- Basic Cloud Computing Knowledge and Agile Ways of Working (Scrum, SAFe).
- Good to have: Basic Cloud Computing Knowledge and Agile Ways of Working (Scrum, SAFe).
Location: Pune, Maharashtra, India
Job Type: Experienced
Primary Skills: ITIL
Years of Experience: 9
Qualification: JIRA and Confluence, ITIL, Service Management, Process Improvement, Problem Solving, Communication Skills, Stakeholder Management
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