Technical Support Expert

3 days ago

Tirupati, Andhra Pradesh, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Desktop Support Specialist

This role involves working as a Desktop Support Specialist to manage and support IT infrastructure, including Windows and macOS environments.

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.
  • Manage IT assets and maintain inventory for your designated location.

Required Skills:

  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

Benefits:

The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure.

Key Responsibilities:

This role requires strong communication skills, attention to detail, and the ability to multitask.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

How to Apply:

Please submit your resume and cover letter to apply for this position.

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